E-commerce

The online marketplace is a new age platform for you to expand your business.

Empower Your E-commerce Business with Seamless Efficiency

Supercharge your e-commerce business with our cutting-edge solutions that bring seamless efficiency to every aspect of your operations. From inventory management and order fulfillment to shipping and customer support, our tailored approach eliminates bottlenecks and maximizes productivity. With automated processes and real-time data insights, you'll make informed decisions, optimize workflows, and provide a personalized shopping experience that keeps customers coming back for more. Join forces with us to unleash the full potential of your e-commerce empire and leave your competition in the dust. Get ready to transform your business and embark on a journey of limitless success.

Omni channel Order Management

Warehouse Management

Supply chain

Customer Centric UI/UX

How We Develop?

E-commerce Strategy

In the fast-paced world of e-commerce, having a well-defined strategy is essential to stand out in the competitive market, drive sales, and foster long-term success. Our E-commerce Strategy Services are designed to help businesses of all sizes and industries develop a comprehensive roadmap for their online ventures. .

We have Solution

Our E-commerce ERP solution is the ultimate tool for managing your online business operations efficiently. With seamless integration of inventory management, order processing, shipping, and financial management, our solution streamlines your entire e-commerce workflow.

Data Analysis

Our E-commerce ERP solution offers robust data analysis capabilities to help you make informed business decisions. With advanced analytics tools and reporting features, you can gain valuable insights into your e-commerce operations. Track sales performance, monitor customer behavior, analyze inventory trends, and identify growth opportunities

Technology

We Compatible With

We bring solutions to make life easier for our customers.

Our Projects

Check out some of our awesome projects with creative ideas and great design.

Company Facts

We are proud of our projects

1000+

Completed Projects

500+

Happy Clients

150+

Awards Won

Case Study Of Our Achievement

  • Disjointed processes: Lack of integration between departments led to communication gaps and delays.
  • Supply chain management inefficiencies: Lack of visibility into inventory levels, poor coordination with suppliers, and delayed fulfillment impacted product availability and customer satisfaction.
  • Warehouse management challenges: Inefficient picking, packing, and shipping processes resulted in increased order fulfillment time, errors, and higher operational costs.
  • Manual accounting processes: Manual data entry, reconciliation, and financial reporting processes were time-consuming, error-prone, and hindered financial visibility.
  • Manual return handling: The manual processing of customer returns and refunds was time-consuming, error-prone, and led to delays in resolving customer issues.
  • Inconsistent refund processes: Lack of standardized procedures for refund initiation, tracking, and reconciliation resulted in inconsistencies and customer dissatisfaction.

Freakins partnered with a technology solutions provider to design and develop a comprehensive OMS (Order Management System) and WMS (Warehouse Management System) solution, customized to address their unique needs. The solution included the following key components:

  • Omni-Channel Order Management: Integration of all sales channels, enabling centralized order processing, real-time inventory updates, and consistent customer experiences across channels.
  • Supply Chain Management: Streamlined supplier collaboration, automated inventory forecasting, and efficient procurement processes to optimize inventory levels, reduce stockouts, and improve fulfillment speed.
  • Warehouse Management: Implementation of an advanced WMS, incorporating barcode scanning, automated picking, packing, and shipping processes, and real-time inventory tracking for improved efficiency and order accuracy.
  • Accounts Automation: Integration of the OMS and WMS with the accounting system for seamless data transfer, automated invoicing, financial reconciliation, and real-time financial reporting.

Self-Service Returns: A user-friendly customer portal allowed customers to initiate return requests, select return reasons, and generate return labels, eliminating the need for manual intervention and reducing processing time. Automated Return Validation: The system performed automated checks to validate the returned items, ensuring compliance with the return policy and expediting the processing of legitimate returns. Integration with Financial Systems: Seamless integration with the accounting and payment systems facilitated automated refund processing, eliminating manual intervention and reducing errors.

  • Enhanced Order Fulfillment: The implemented OMS streamlined order processing, resulting in faster order fulfillment, reduced errors, and improved customer satisfaction across all sales channels.
  • Optimal Supply Chain Management: The integrated supply chain management module provided real-time visibility into inventory levels, enhanced supplier collaboration, and improved demand forecasting, ensuring better stock management and reduced fulfillment delays.
  • Efficient Warehouse Operations: The advanced WMS optimized picking, packing, and shipping processes, reducing order processing time, minimizing errors, and enabling faster and more accurate order fulfillment.
  • Automated Accounting Processes: The integration of the OMS and WMS with the accounting system eliminated manual data entry, improved financial accuracy, streamlined reconciliation processes, and provided real-time financial visibility.
  • Enhanced Customer Experience: The self-service return portal empowered customers to initiate returns independently, resulting in faster resolution and improved satisfaction.
  • Streamlined Return Processing: The automated return validation and standardized refund workflow reduced processing time, eliminating errors and minimizing delays.
  • Transparency and Communication: Real-time return status updates and estimated refund timeframes provided customers with transparency and improved communication, enhancing their trust in the brand.
  • Increased Operational Efficiency: The integration of customer return and refund automation with the existing OMS and WMS solution minimized manual effort, allowing the team to focus on value-added tasks and improving overall operational efficiency.
  • Reduced Costs: The automation of return and refund processes reduced labor costs, minimized errors, and lowered the overall cost of managing customer returns.
Conslusion :- The implementation of the OMS and WMS solution transformed Freakins Ultra Fast Fashion Brand's operations, revolutionizing their omni-channel order management, supply chain management, warehouse management, and accounting processes. The automation of key processes resulted in improved operational efficiency, reduced errors, faster order fulfillment, and enhanced customer satisfaction. Freakins now enjoys a streamlined and scalable platform that supports their continued growth and success in the ultra-fast fashion industry. (edited)

A leading retail chain was facing challenges in managing customer data, analyzing sales trends, and providing personalized customer experiences. They needed a CRM solution that could centralize customer data, integrate with their existing systems, and automate marketing campaigns.

Finserve Solutions developed a customized CRM solution for the retail chain. The solution included features such as customer data management, sales tracking, inventory management, and marketing automation. It integrated with the retail chain's point-of-sale system, allowing real-time data synchronization. The CRM solution also provided advanced analytics capabilities to identify customer preferences and target personalized marketing campaigns.

The comprehensive transformation of DorjeTeas' operations brought about remarkable outcomes:

  • Enhanced Customer Experience: The captivating Shopify website and streamlined processes provided customers with a seamless shopping experience, including subscription-based ordering and hassle-free returns/refunds.
  • Efficient Supply Chain: The implemented OMS and WMS ERP optimized supply chain management, ensuring adequate inventory levels, efficient order fulfillment, and reduced costs.
  • Improved Order Accuracy: The WMS minimized errors in picking, packing, and shipping, leading to improved order accuracy and customer satisfaction.
  • Automated Financial Processes: The integrated ERP streamlined invoicing, financial reporting, and accounts management, reducing manual effort and enhancing accuracy.
  • Strengthened Brand Loyalty: DorjeTeas' commitment to exceptional customer service and efficient operations solidified their brand reputation, resulting in increased customer loyalty and positive word-of-mouth.
Through the journey of designing their captivating Shopify website and implementing the OMS and WMS

  • Inventory fragmentation: Maintaining inventory across multiple locations led to challenges in tracking stock levels, order fulfillment, and inventory reconciliation.
  • Manual inventory management: The reliance on manual processes resulted in errors, delays, and inconsistencies in fulfilling orders from multiple inventory sources.
  • Limited visibility: The lack of real-time visibility into inventory availability across different locations hampered accurate order fulfillment and customer satisfaction.

  • Centralized Inventory Control:
    • Integrated inventory management: A centralized system was developed to consolidate inventory data from multiple locations, providing a holistic view of stock levels, product variations, and availability.
    • Real-time inventory tracking: The system facilitated real-time updates on inventory quantities, ensuring accurate stock management and preventing overselling.
  • Intelligent Order Routing:
    • Automated order allocation: The system intelligently allocated orders to the appropriate inventory location based on stock availability, proximity to the customer, and other predefined criteria.
    • Split order management: In cases where a single order included items from multiple inventory sources, the system automatically split the order and managed separate fulfillment processes.
  • Streamlined Order Fulfillment:
    • Efficient pick and pack processes: The solution optimized pick and pack operations by providing clear instructions for fulfillment staff, reducing errors and improving efficiency.
    • Order consolidation: For orders involving multiple inventory sources, the system facilitated order consolidation before dispatch to ensure seamless packaging and delivery.
  • Real-time Inventory Visibility:
    • Unified inventory dashboard: Ineze gained a centralized inventory dashboard that provided real-time visibility into stock levels, allowing proactive inventory management and minimizing stockouts.
    • Inventory replenishment alerts: The system generated alerts and notifications when inventory levels reached predefined thresholds, enabling timely replenishment.

The implementation of the multi-inventory management system brought significant improvements to Ineze's operations:

  • Streamlined Inventory Management: The centralized system and real-time inventory tracking eliminated fragmentation and provided a comprehensive view of inventory across multiple locations.
  • Efficient Order Fulfillment: Automated order allocation and split order management ensured optimal utilization of inventory sources, reducing fulfillment time and errors.
  • Enhanced Customer Satisfaction: Accurate stock availability information and efficient order fulfillment improved customer satisfaction by minimizing order delays and backorders.
  • Reduced Costs and Stockouts: Proactive inventory management and replenishment alerts minimized stockouts, reducing the risk of lost sales and avoiding excess inventory carrying costs.
  • Improved Operational Efficiency: The system streamlined pick and pack processes, reducing fulfillment errors and increasing overall operational efficiency.
  • By implementing the multi-inventory management solution, Ineze successfully optimized their imitation jewelry management for fulfilling single orders across multiple inventory locations. The enhanced system solidified Ineze's commitment to efficient operations, improved customer satisfaction, and facilitated continued growth in the highly competitive imitation jewelry market.

INDUSTRIES WE SERVE

Fintech

Insurance

Transport & Logistic

Health & Fitness

Travels & Hospitality

Education

Ecommerce

Real Estate

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